With around 160 employees in Ireland, ECCO stands out for its exceptional company culture and commitment to employee development. By understanding career goals and investing in training, ECCO achieves an unusually high retention rate in the retail sector, proving that a people-first approach drives business success.
ECCO in Ireland: A People-First Retail Culture
At ECCO Dún Laoghaire, the team brings over 125 years of combined experience, embodying the company’s philosophy of valuing employees both inside and outside the workplace. Staff are not just colleagues—they are part of a close-knit retail community.
“Transparent communication is key to sustaining our culture,” – Samantha Watson, Deputy Retail Operations Manager, ECCO. Samantha visits all 19 branches and leads regular cluster calls to ensure exceptional communication across the company.
Delivering Exceptional Customer Experiences
We encouraged customers to visit Angela and Paula at ECCO Dún Laoghaire to experience their expert guidance firsthand. Whether assisting with product selection, offering tailored recommendations, or sharing in-depth product knowledge, their personalised approach ensures every customer receives a high standard of service. Their commitment to understanding individual needs perfectly reflects ECCO’s wider dedication to excellence in retail and customer experience.
Stay connected with ECCO on social media via Facebook and Instagram for the latest updates, seasonal inspiration, and insights into customer service excellence and retail innovation. Through these channels, ECCO continues to share its story, engage with customers, and highlight the people and practices that drive its success.
At Positive Retail, we’re proud to support forward-thinking retailers like ECCO—businesses that recognise that investing in people, training, and strong team culture is the foundation of long-term growth. Their continued focus on developing teams and delivering exceptional in-store experiences sets a strong example for the wider retail industry in Ireland and beyond.
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