To help us investigate and resolve the issue as quickly as possible, could you please provide some additional information? Unfortunately, an error message on its own is often not sufficient for us to determine the root cause of a problem.
You know your business best. The more detail you provide, the faster we can diagnose and resolve the issue.
- When did the issue first occur?
- What action were you performing when the error appeared?
- Can you provide the steps required to reproduce the issue?
- Is the issue occurring on one PC/device or multiple PCs/devices?
- Are all users affected, or only specific users?
- Does restarting or reopening resolve it?
- Is the issue consistent or intermittent?
- Have any recent changes been made to the system, workstation, network, or permissions?
- Screenshots of the error and previous screen
Average Ticket Response Time
Our standard ticket resolution time is 2–4 hours, with all requests prioritised and handled based on urgency.
Helpdesk Support Hours
Monday to Friday 8.30am - 5.30pm
Emergency cover on evenings and weekends.
Support Locations
Years In Business
Google Reviews
What Makes Us Better Than Other Providers
Choosing a POS provider is about more than the software or hardware — it’s about having a support partner you can rely on.
Unlike providers that depend on outsourced call centres or complicated support processes, Positive Retail provides direct access to knowledgeable retail technology specialists.
Our team understands your system, your setup, and the challenges retailers face. This means faster troubleshooting, clearer communication, and solutions that are relevant to your business.
No unnecessary handovers. No repeating the same information. Just experienced support from people who understand retail.
Why Choose Positive Retail as Your POS Partner?
Positive Retail combines powerful POS technology with dedicated support to help businesses operate more efficiently.
We work with retailers across Ireland, providing solutions that improve daily operations, streamline processes, and help businesses grow.
With an experienced in-house support team, retail-focused technology, and a commitment to customer success, we provide more than just a POS system, we provide a long-term technology partner.
Whether you’re upgrading your current system or looking for a reliable POS provider, our team is here to support you every step of the way.
Trusted by Retailers Across Ireland
Retailers across Ireland trust Positive Retail for reliable POS solutions, expert support, and technology designed around the needs of modern businesses. We work closely with our customers to help improve efficiency, reduce downtime, and ensure their POS systems support their day-to-day operations.
With years of experience in retail technology, we understand that every business is different. That’s why we provide solutions and support tailored to help retailers succeed.
Read more about how we help our customers by clicking the button below.
