To help us investigate and resolve the issue as quickly as possible, could you please provide some additional information? Unfortunately, an error message on its own is often not sufficient for us to determine the root cause of a problem.
You know your business best. The more detail you provide, the faster we can diagnose and resolve the issue.
- When did the issue first occur?
- What action were you performing when the error appeared?
- Can you provide the steps required to reproduce the issue?
- Is the issue occurring on one PC/device or multiple PCs/devices?
- Are all users affected, or only specific users?
- Does restarting or reopening resolve it?
- Is the issue consistent or intermittent?
- Have any recent changes been made to the system, workstation, network, or permissions?
- Screenshots of the error and previous screen
Average Ticket Response Time
Our standard ticket resolution time is 2–4 hours, with all requests prioritised and handled based on urgency.
Helpdesk Support Hours
Monday to Friday 8.30am - 5.30pm
Emergency cover on evenings and weekends.
Support Locations
Years In Business
Google Reviews
What Makes Us Better Than Other Providers
Choosing a POS provider is about more than the software or hardware. It is about having a reliable POS support partner you can turn to when you need help.
Unlike providers that rely on outsourced call centres or complicated support processes, Positive Retail provides direct access to knowledgeable retail technology specialists.
Our team understands your POS system, your setup and the challenges that retailers face every day. This means faster troubleshooting, clearer communication and practical solutions that are relevant to your business.
You will not have to explain the same issue to multiple people or deal with unnecessary handovers. Our POS support team works directly with you to understand the problem and help find a solution.
Why Choose Positive Retail as Your POS Partner?
Positive Retail combines powerful POS technology with dedicated POS support to help retailers operate more efficiently.
We work with retailers across Ireland, providing reliable technology and expert support designed around the way modern businesses operate.
With an experienced in-house POS support team, retail-focused technology and a commitment to customer success, we provide more than just a POS system. We provide a long-term technology partnership.
From everyday troubleshooting to more complex technical issues, our team is available to help you get the most from your POS system and minimise disruption to your business.
Whether you are upgrading your current system, replacing an outdated POS or looking for a reliable technology partner, our team is here to support you every step of the way.
Trusted by Retailers Across Ireland
Retailers across Ireland trust Positive Retail for reliable POS solutions, expert POS support and technology designed around the needs of modern businesses.
We work closely with our customers to improve efficiency, reduce downtime and ensure their POS systems support their day-to-day operations.
With years of experience in retail technology, we understand that every business is different. That is why we provide tailored POS solutions and dedicated POS support to help retailers get the most from their technology.
From installation and implementation to ongoing support, our team is here to help you keep your business running smoothly.
