RMH Software Upgrade
RMH is moving all customers to a new licensing portal, which requires an upgrade of your current RMH software. This migration is necessary to ensure your system remains supported and compatible with future RMH developments.
What You Need to Know
If Your BREP Is Up to Date
You will only need to cover the cost of the RMH upgrade work completed by Positive Retail. Pricing will be provided based on your specific system requirements.
If Your BREP Is Not Up to Date
Before upgrading, any outstanding BREP fees must be cleared and your BREP agreement renewed. The upgrade work will then be completed alongside your renewal.
Upgrade Requirements
To complete the migration, your system must meet the following requirements:
- Upgrade RMH software to version 3.51.13
- Windows 11 is required
- The Item Creation Wizard and RMH Stock Take Tool are no longer supported. They will be replaced by the Physical Inventory feature within RMH.
- Positive Retail will carry out the full upgrade process
- Hardware upgrades can be quoted if required
What Happens If You Don’t Upgrade?
If you choose not to complete the migration, there is a risk that your RMH licences may no longer function correctly in the future. This could result in:
- No access to future RMH updates
- No ability to activate new licences
- Limited support availability
- Potentially higher migration costs at a later stage
As RMH continues to evolve, there may be changes to certain software features, processes, and workflows. The level of adjustment required will depend on the version you are migrating from. Customers moving from older versions may experience more significant changes due to differences in functionality and system processes, while newer versions may require minimal adjustments.
