Gerry McGuire’s is a designer shoe and handbag boutique based in Mayo, the company has two branches in Ballina and Castlebar, as well as a successful online store. Gerry McGuire’s stock brands such as Kate Spade, Marc Jacobs, Michael Kors and Lodi, customers are truly spoiled for choice.
This is a family-run business with over 50 years of experience in retail! Gerry McGuire’s offers outstanding customer service; the retail technology in place must support this.
Before we met store owners Brendan and Marie, the in-store retail technology was outdated, slow, and disconnected. As a result, many staff members had lost faith in the system and were frustrated by it.
The old system wasn’t managed centrally, so key information was often lost between branches and difficult to track. Because of this, Brendan and Marie spent months searching for the right POS system for their shoe store.
“The people who ran the project took the time to understand our business and find out what we were looking for. They took us through the journey one step at a time and didn’t progress until we were comfortable.”
– Brendan McGuire
After a live product demo, they knew that Retail Management Hero was the perfect solution for them!
After Retail Management Hero
Positive Retail have fully transformed the retail technology at Gerry McGuire’s. By implementing Retail Management Hero Central (RMH), both branches are now connected, providing a cohesive overview of the business. This means inventory, purchase orders, sales, customers, and gift card information are seamlessly linked.
“Positive Retail stopped and took time to get to know us. Before they tried to sell us anything, they wanted to know what we wanted our system to do and what was best for our business. They treated us as important customers from day one.”
– Brendan McGuire
Because of this, the staff can serve customers with confidence and ease.
Elevate Your Shoe Store with Retail Management Hero
Transform the way you run your store with a POS system designed to simplify operations, increase sales, and keep customers coming back. With Retail Management Hero, tracking inventory is effortless, so you can stay on top of your best-selling items, while managing customer details, preferences, and purchase history is easier than ever.
Orders and services, whether in-store or online, are handled seamlessly, and receipts can be delivered instantly to customers’ inboxes. You can create discounts and promotions that drive sales and reward loyalty, while purchase orders from suppliers are streamlined for efficiency. Advanced accounts receivable management ensures your finances stay under control, and built-in gift vouchers and loyalty programs help encourage repeat visits.
On top of that, advanced reporting and analytics give you actionable insights to grow your business, making it easier to make smart decisions and stay ahead in a competitive retail environment.
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